Troubleshoot Your Device

Having trouble calling, texting, or using data? No worries. Here are some quick tips to help you fix common issues.

Follow these steps first
  1. If you have a physical SIM card, remove and reinsert your SIM card.
  2. In your phone's settings:
    1. Make sure your software is up to date.
    2. Make sure Airplane Mode is off.
    3. Make sure Do Not Disturb is off.

    For Android Users - Make sure you’ve downloaded the Boost Config app to ensure your network settings are up to date.

    Making or receiving calls

    Make sure you’ve done the general troubleshooting steps above before continuing with any of the steps below.

    1. Check to make sure the number you’re trying to dial to or receive a call from isn’t blocked.
    2. Turn off mobile data for 1 minute and then turn it back on.
    3. Go to settings and search "reset network settings".
      1. Resetting network settings can help your device connect to the internet or Bluetooth again, and it won't delete any of your apps, photos, or other data.

      For iPhone Users - After searching, click "reset" and then "reset network settings" in the list of options that appear.

      Trouble Sending or Receiving Texts

      Make sure you’ve done the general troubleshooting steps at the top of this page before continuing with any of the steps below.

      1. Make sure you’re dialing a 10-digit number to send SMS or MMS (multimedia) messages. If you’re trying to send an MMS, make sure you have data available on your plan.
      2. Check that any stored contact information includes a correct and up-to-date phone number or email address.
      3. Try the native messaging app.

      On Android If you’re using a third party messaging app, try using the native messaging app. If this resolves the issue, reach out to the developers for help with the third party app.

      On iPhone If you’re using iMessage (the message bubble is blue), press and hold the bubble and try resending the message.

      1. Check that there are no device controls like spam blocking, contact blocking, or parental controls preventing messages.
      2. Disable all Do Not Disturb settings.
      Troubleshoot Mobile Data

      Make sure you’ve done the general troubleshooting steps at the top of this page before continuing with any of the steps below.

      1. Check your data usage on your plan. You may need to use another device to reach boostmobile.com if your data allotment has been exhausted.

      To check your data usage:

      Boost Mobile app

      • Go to My Account → My Usage.
      • You can see how much mobile data and hotspot data you have remaining in your current billing cycle

      On the web

      • In your Dashboard, go to Data Usage → View All Usage to see a summary of your data usage and the number of days left on your billing cycle.
      • Tap Add More Data to purchase a One-Time Data Pack Add-On that's good for 30 days from the date of purchase or a Recurring Data Pack Add-On that will be added to your monthly payment until you cancel. Learn more about Data Packs.

      Note: Paying your bill early will not refresh your data allocation

      1. Ensure your mobile data / cellular data is on.
      2. Clear your browser cache and browsing history.

      If you continue to experience issues, contact Boost Customer Care.

      Updated about 2 months ago